aj999's Privacy Policy
We give the highest priority to the privacy and protection of your personal information. Read this policy to learn how we manage your data.
1. Introduction
aj999 is a trusted and secure online betting and casino platform for users in Bangladesh. We take the privacy of our members' personal information very seriously. This Privacy Policy ("Policy") will inform you in detail about what kind of information we collect while you use the aj999 platform, how that information is used, with whom it may be shared, and how your information is kept secure.
This policy applies to the aj999 website, mobile platform, and all associated services. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact us directly.
2. Data Collection
aj999 collects the following two types of information:
2.1 Information You Provide
When you create an account on aj999, make a deposit, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay number or bank account number)
- Your conversations with us via live chat or email
2.2 Automatically Collected Information
When you use aj999, our system automatically records the following information:
- IP address and device type
- Browser type and operating system
- Time, date, and duration of your visit to the site
- Which pages you visited
- Gaming activity and betting history
- Transaction history and amounts
- Information obtained from cookies and similar tracking technologies
3. Purpose of Data Use
aj999 uses your information for the following purposes:
3.1 Account Management and Security
- To create, verify, and manage your account
- To confirm identity and prevent unauthorised access
- To enforce the single account policy
- To prevent fraud and illegal activity
3.2 Service Delivery and Improvement
- To process deposits and withdrawals
- To provide bonuses and promotional offers
- To personalise your gaming experience
- To continuously improve service quality
- To resolve technical issues
3.3 Communication and Support
- To provide 24/7 live chat support
- To send important account-related notifications
- To send promotional emails (subject to your consent)
- To provide transaction confirmations
3.4 Legal Obligations
- To comply with applicable laws and regulations
- To follow Anti-Money Laundering (AML) rules
- To enforce responsible gaming policies
4. Data Sharing
aj999 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
Minimum necessary information is shared with trusted technology partners and payment processors who assist in operating our platform. These partners work under strict confidentiality agreements and may only use the information received to provide specific services.
4.2 Legal Requirements
If providing information is required under a court order, a government agency request, or applicable law, aj999 will fulfil that obligation.
4.3 Business Restructuring
If aj999 goes through a merger, acquisition, or business change, user information may be transferred to the relevant party. We will notify you in advance in such circumstances.
5. Cookie Policy
Cookies are small text files stored on your device that help improve your browsing experience. aj999 uses cookies for various purposes:
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. Without them, it is not possible to complete login, account security, and payment processes.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, so you do not have to reconfigure them each time.
5.3 Analytics Cookies
These cookies are used to understand how users interact with our platform. This information helps us improve our services.
You can manage cookies by changing your browser settings. Please note that disabling essential cookies will prevent you from using certain features of the platform.
6. Data Storage and Security
aj999 has adopted industry-standard technical and organisational measures to protect your information.
6.1 Technical Protection
- All data transmission is secured by SSL (Secure Socket Layer) encryption
- Advanced encryption technology used for data storage
- Firewall and intrusion detection systems are active
- Regular security audits and penetration testing
- Two-Factor Authentication available
6.2 Data Retention Period
Your personal information is retained for as long as your account is active or as needed to provide services. Certain information may be retained for a longer period to meet legal obligations.
6.3 After Account Closure
When you close your account, certain information will be retained for the relevant period as required by legal and regulatory requirements. After that, it will be securely deleted.
7. Your Rights
As a user of aj999, you enjoy the following rights:
7.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable timeframe.
7.2 Right to Correct Information
If there is any error or incompleteness in your information, you may request a correction. This can be done directly from account settings or via live chat.
7.3 Right to Opt Out of Marketing Messages
If you do not wish to receive promotional emails or notifications, you may request this at any time and we will stop them. However, important account-related notifications cannot be turned off.
7.4 Right to Close Your Account
You may close your aj999 account at any time. Submit this request via live chat or email. Please complete any pending withdrawals before closing your account.
7.5 Right to Object
If you have any objection to the processing of your information, please contact our support team. We will carefully consider your concerns.
8. Payment Information Security
The security of financial transactions on aj999 is one of our top priorities.
8.1 Payment Processing
We process payments via bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Withdrawals are generally completed within 15 minutes to 2 hours.
8.2 Protection of Financial Information
- All payment information is transmitted via SSL encryption
- Card numbers and mobile banking PINs are not stored on our servers
- The payment gateway follows PCI DSS standards
- Automated systems are in place to detect suspicious transactions
8.3 Transaction History
Your complete transaction history is stored securely in your account. This information can only be accessed by you and authorized staff of aj999.
9. Third-Party Services
The aj999 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers have their own privacy policies and may process a limited amount of user data.
We have agreements with third-party service providers requiring them to follow strict privacy standards. They may use user data only for the purpose of delivering specific services and may not use it for any other purpose.
We use certain third-party tools for analytics and performance monitoring. These tools collect anonymous and aggregated data from which you cannot be directly identified.
10. Protection of Minors
aj999 is a platform for users aged 21 and above only. We do not knowingly collect any information from minors.
Age is verified at the time of registration, and if it is found that a user registered while under the age of 21, that account will be closed immediately and the associated information will be deleted.
As a parent or guardian, if you become aware that your underage child has created an account on aj999, please notify us immediately via live chat or email. We will take action as quickly as possible.
11. Changes to the Policy
aj999 may update this privacy policy from time to time. Before any changes take effect, we will inform you in the following ways:
- By posting a notice on the website
- By sending a notification to your registered email
- By requesting acknowledgment of the updated policy at the time of login
For significant changes, you will be notified at least 14 days before the new policy takes effect. Continued use of the platform after the changes will be understood as your acceptance of the updated policy.
The "Last Updated" date at the top of this page will always show the date of the most recent change.
12. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please feel free to contact us:
Live Chat Support
Direct support in Bengali is available 24 hours a day, 7 days a week. Start a live chat from any page on the platform.
We take every request seriously and do our best to respond as quickly as possible. Our support team is ready to assist you entirely in Bengali.